This shipping policy applies to all jewelry orders placed on SEVONIO official website for Indonesia‑market customers.
1. Service Coverage
At present, we support shipping to valid delivery addresses within Indonesia mainland. We do not provide international cross‑border outward shipping outside Indonesia for the time being. Please fill in accurate, complete and detailed recipient name, phone number and full delivery address when placing your order. Incomplete or wrong address may cause delivery failure, extra cost or parcel return, relevant risk shall be borne by customers.
2. Order Processing Time
After your payment is successfully confirmed, we need 2‑5 business days for product quality inspection, packaging and hand‑over to logistics carrier. This processing period does not include weekends and Indonesian statutory public holidays. Our jewelry goods need careful packing to avoid scratch and damage during transit.
3. Delivery Time
After parcel is handed over to local Indonesia logistics provider, standard delivery normally takes 5‑12 working days to arrive at your address. Delivery duration is estimated, not fully guaranteed; delay may occur caused by logistics peak, weather, local traffic, customs‑like inspection or other objective uncontrollable factors. We will provide tracking number after shipment, you can track parcel transportation status.
4. Shipping Fee
Shipping cost will be clearly displayed on your checkout page before payment. Some promotional activities may offer free‑shipping benefit subject to activity rules.
5. Parcel Loss & Damage
If your parcel shows lost status according to tracking information, or you receive obviously damaged outer package / damaged jewelry product, please contact us by email within 48 hours after parcel signing‑in, and provide order number, outer‑package photo and damaged‑goods photo evidence. We will evaluate and give corresponding solution. Please do not discard damaged goods and original packaging before our after‑sale confirmation.
6. Undeliverable Parcel
If parcel is returned to sender because of wrong address, recipient unreachable, refused acceptance by customer, customer shall take charge of return freight and re‑shipping expense if you need re‑delivery.