Thank you for purchasing SEVONIO fashion jewelry. This return‑and‑refund policy defines eligible condition, time limit, operation procedure for after‑sales request, valid for Indonesia website orders.
1. Eligibility for Return
‑ Return application must be submitted within 14 calendar days counted from the date you receive your jewelry parcel.
‑ Returned items must keep original brand condition: unused, no scratch, no wear trace, no artificial damage, intact original packing box and attached accessories. Jewelry with obvious man‑made scratch, collision damage, self‑disassembly trace, used traces cannot be accepted for return.
‑ Custom‑modified products and clearance special‑offer items are non‑returnable and non‑refundable unless there is confirmed product quality defect on our side.
2. How to Submit Return Request
Do not send goods back without prior authorization. You need to send email to cool@sevonio.com, state your order number, reason for return, attach relevant product photos. We will reply to your application and issue formal return authorization instruction. Goods sent back without authorization will not be processed for refund.
3. Return Shipping Cost
‑ If return is caused by our responsibility: product quality defect, wrong‑item delivery, goods inconsistent with official product description, we bear reasonable return‑shipping expense as per our regulation.
‑ If you apply return for personal reason (style dislike, size personal unsuitability, changed mind), the return‑shipping freight shall be undertaken by yourself.
4. Refund Process
After we receive and inspect your returned merchandise and confirm goods meet return standard, we will start your refund procedure. Refund will be returned to your original payment channel, and normally take 7‑15 working‑day processing period depending on your payment institution’s settlement rhythm.
‑ Partial refund is available for qualified situation;
‑ Original shipping expense paid by customer at checkout will not be refunded for personal‑reason return.
5. Special Reminder
Jewelry is delicate accessory. Damage caused by improper wearing, collision, chemical cosmetics corrosion, artificial dropping is not covered by return‑refund protection. We suggest you check product condition immediately after receiving package.